HMRC loses the plot over ESC A19

HM Revenue and Customs seen from Parliament Square (Whitehall, London, England). Photographed by Adrian Pingstone in June 2005 and placed in the public domain. (Photo credit: Wikipedia)

The Concession

For those not familiar with Extra Statutory Concession A19, here is HMRC's own commentary on the subject. To quote the beginning:

“If you think that HM Revenue & Customs (HMRC) should have already collected the tax due in your Tax Calculation (P800) because the information had already been provided to it and HMRC have failed or delayed to use this information, then in some limited circumstances HMRC may agree not to collect it.

An 'Extra Statutory Concession' (ESC A19) allows HMRC to do this and it only applies to individual taxpayers who owe Income Tax and Capital Gains Tax. It does not apply in any other circumstances where amounts owing to HMRC are in dispute.

The circumstances are that HMRC should have used the information provided within 12 months after the end of the tax year in which it is received to notify the taxpayer of any arrears.”

As it says on the tin, the relief is concessional and therefore discretionary. So what am I complaining about?

Recent history

Back in the summer of 2010 HMRC had improved their software for finding overpayments and underpayments of tax mainly in respect of the majority of people taxed under PAYE who are not required to submit tax returns under Self Assessment. These differences covered a number of years generally from 2006-07 onwards though I believe there were an odd few from a year or so earlier.

If HMRC were not fairly quick in recovering what tax they thought they were owed, they would have been statute-barred from collecting it. So they set about sending out calculations of tax generally outstanding for the previous three or four years.

Many of the people caught out were pensioners with usually more than one occupational pension, though the pensions themselves are often quite modest. Obviously there was a furore and a campaign in the newspapers, many of which drew attention to ESC A19. Individuals with unexpected tax demands of often £5,000 - £6,000 made claims under ESC A19 and many, possibly most of the claims by pensioners in this situation were allowed. Great, and it seems only fair that people of modest income with almost none from savings (with such low interest rates) should not be landed with such an unexpected tax burden.

However, not all the underpayments of tax (yes, and some overpayments) were found in the first wave. HMRC have continued to run their program, many more differences have been found, and calculations sent to unsuspecting taxpayers including many more pensioners.

A sad tale

Consider the case of one lady, who following the death of her husband a few years back, actually visited an HMRC office back in the days when one could, and went through her income sources requesting that HMRC made sure her tax affairs would be in order. Four-and-a-half years later (at the end of 2011) she received a demand from HMRC for more than £6,000. Apparently she had been given allowances against more than one occupational pension.

She made a claim under ESC A19, which has been refused and her appeal turned down. Yet all pension providers must have advised HMRC by 19th May annually of the amounts paid to their pensioners in the previous tax year. Surely “HMRC... failed to use information received about a source of income, within 12 months after the end of the tax year in which the information is received” especially when you consider the lady visited HMRC's office back in 2007.

Yet HMRC says the lady fails the “reasonable belief” test. Presumably because the HMRC officer she saw in 2007 did nothing following her visit and did not type a note into the computer system, HMRC is prepared to call the lady a liar.

Patent unfairness

HMRC seems to be resisting every ESC A19 claim now. I suppose there has been an internal memo that to much tax was being lost or leaked because of the claims made.

Yes, we are dealing with a concession. Yet the current attitude of HMRC is patently unfair as I have no doubt that if the initial claim had been made in December 2010 rather than December 2011 it would have been allowed and the tax written off. It is hardly the lady's fault that HMRC took an extra year to re-calculate her tax liabilities and certainly not her fault that HMRC failed to act following her visiting their office in 2007 at her own initiative. Except, as I said, that they seem to be calling her a liar.

In my view it is patently unfair that almost identical claims made a year apart have been treated entirely differently. I have no doubt that back in 2010 some more extreme claims were allowed by mistake.

I do not think it unreasonable to expect that HMRC should be even-handed in dealing with similar cases where taxpayers really were entitled to believe that HMRC had all relevant information. Internal directives (yes, there must have been one) should not mean that one British taxpayer should be treated differently from another.

What is your experience?

Hypocrisy and unreasonable expectations of tax reduction

Or a cat in the West Indies

I have been writing recently about tax avoidance schemes and the Sirens who lure unsuspecting business owners and higher paid employees towards their rocky outcrops.

Please don't misunderstand me. I am certainly not against people managing their affairs to pay less tax, and it can be done without worry. It is just that there are so many offers from tax avoidance specialists which claim to reduce tax on business profits to very little in the hands of the business owners extracting it as income. The appeal is both to the greedy and to those who resent paying so much of their hard-earned cash in tax when they are making such a contribution to the economy by employing people. I have some sympathy with the second category.

When I was in the tax avoidance “industry” I saw both categories. I guess that in these moralistic times post-banking crisis it is hard to sympathise with the greedy but maybe it always was. I had a certain distaste for some of the clients I saw way back; those who wanted the yacht in Gibraltar and the house in Barbados mostly paid for by the Treasury. Those others who were less selfish but wanted more control over their money were easier do deal with. Yet both groups had to be apprised of the risks.

The world has changed. The climate has changed. Legal tax avoidance is second only to illegal tax evasion on HMRC's hit list. It is a hard thing to do with a scheme these days.

I am all for helping people save money by paying less tax. It is a significant part of my business. Sometimes though I get frustrated both by the clients' unreasonable expectations and the double standards on behalf of Government, by which I mean the machinery of the Civil Service and the environment which came about under the previous administration where there was (is) one rule for some working with Government organisations and another for others who don't.

We have seen a recent row about the head of the Student Loans quango working through his service company. We in the tax profession all know that the arrangement has nothing to do with saving him tax, but it is related to the Government avoiding its responsibilities as an employer re periods of notice, pension contributions and the like. And that is what happens throughout the Civil Service and the NHS where the “employer”, i.e. Government, prefers to pay contractors generally through an agency rather than having them as employees.

So all these contractors can save a load of tax either working through their company or using an “umbrella scheme” which for some reason HMRC often looks on benevolently.

I had a prospect come to me recently who wanted to have a service company to save him tax. He worked for one company, has done for eight years, and expects to do for a few more. I had to tell him that with the degree of control the firm and his agency had over him, he was a quasi employee and would be liable to the IR35 legislation which effectively would tax him as an employee. It wasn't on in his particular case. However, if he had been working ultimately for a Government or local Authority department my advice would probably have been different.

So we have overaggressive tax avoidance schemes which may not work. We have sensible tax mitigation which is the sort of work I do. In between, we have incredible hypocrisy in the Civil Service in how they engage many of their workers, and ignorance amongst Government Ministers who do not understand the culture of hypocrisy which has grown up over employment responsibilities and tax. That can't be right, can it?

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Money Laundering checks and the criminal element

As a business defined as an “Accountancy Service Provider (ASP)” we are expected to check the IDs of new clients with regard to the Anti-Money Laundering Regulations (MLR), which we do diligently. We now have means of doing on-line checks, but I worry that there is such a racket in forged papers that even these on-line facilities might not be sufficiently rigorous, as an established ID of any longevity might pass even more sophisticated tests. 

Recently I received the following as a spam comment on one of my WordPress blogs:

 “Our team is a unique producer of quality fake documents. We offer only original high-quality fake passports, driver’s licenses, ID cards, stamps and other products for a number of countries like: USA, Australia, Belgium, Brazil, Canada, Italia, Finland, France, Germany, Israel, Mexico, Netherlands, South Africa, Spain, United Kingdom. This list is not full...”

There is a lot more but I have not quoted further because although I doubt they will sue me for breach of copyright, you already have the picture.

Nearly four years ago I met someone who said he was a national of a country bordering the Black Sea. He produced a passport which looked OK to me, and a utility bill in the same name with the address of the flat he was staying in and said that he rented. This guy wanted to register as self-employed, so I completed a 64-8 with the National Insurance number he provided. HMRC then registered a lady I had never heard of as a client of mine, because apparently this National Insurance number was hers.

I tried to check with my new client in case the number he provided was wrong, but I never heard from him again. I assume he had “done a runner”. I was quite relieved actually.

Of course as a good ASP I reported this incident to the relevant authorities and never heard a thing from them, and I told HMRC who apparently couldn’t have cared less.

I am all for using the MLR ID procedures with new clients because it is some sort of deterrent for dodgy characters, but as regards our being unpaid police, how are we to know just through document-checking just who some people are? I certainly did not spot what was probably a false passport. In reality I wouldn't know one if it slapped me round the face.

Experience might lead us to do further checks if we have doubts, but our role as unpaid police or UK Border Agency staff cannot be particularly effective, especially if our reports continue to be treated with such indifference.

Hartnett, HMRC and Hutber's Law

A non-resident's outlook

My sort of tax practice involves quite a lot of technical issues. It is not necessarily because I look for trouble, but because I specialise in certain more complicated areas of tax and people come to me because they are in trouble. That doesn't necessarily mean they are in trouble with HMRC (The Revenue), though they may be. It is quite often because they are having trouble dealing with HMRC because they cannot find anyone in HMRC who understands their problem, let alone is able to help them find a solution.

Recently I had an issue with a non-resident client whose pension suddenly started to be taxed because HMRC did not understand it was not taxable by reason of there being a Double Taxation Agreement in place. Some innocent in HMRC had issued a PAYE Code and decided that the client, who had no taxable income in UK should fill in a tax return. Persuading HMRC to leave the client alone took a lot of time, telephone calls and a tax return completed showing no taxable income. It really was the only way.

Last week, I had an issue with another client whom I believed to be non-resident by both past and current evolving standards. I wanted to telephone the HMRC Centre for Non-Residents as it is now called, which is in Liverpool. I could not find the number on HMRC's website. I called the general agent's number and was told that the only way for a non-resident or his or her agent to discuss that person's affairs was to call the public's HMRC call centre number.

Even then (this is hard to believe even for an old hack like me) apparently the Centre for Non-Residents does not take telephone calls. One has to ask to be referred to a technical officer who will call back and may be able to help.

Actually a technical officer did call me back, so this cost me only time (but time is money) as my telephone calls are all inclusive in the business package. However, to get through in the first place I had to go through an automated button pushing system, the first with three options and the second with six, so I had been on the line a while before I spoke to my first human. Suppose I has been a non-resident UK taxpayer by design or HMRC's default, calling from Tuvalu or Patagonia. How much would it have cost hanging on? Would a technical officer have phoned back anyway?

It is very difficult to pick up the telephone and be put through to anyone at HMRC who knows about tax rules. It would be almost impossible for a lay person to get through to the right tax official. Yet HMRC and Dave Hartnett like to call taxpayers “customers”.

Back in the Seventies, the late Patrick Hutber, City Editor of the Sunday Telegraph, stated his law “improvement means deterioration” referring to changes in services which large corporates said streamlined their services. One of those was not letting bank customers have back their cancelled cheques, still a source of irritation to me. Yet HMRC won't let their technical staff be contacted by the public. Indeed they now have only two addresses where one might write about a new issue which has cropped up and therefore there is no way of tracking where your letter might be until or unless you get a reply. That is no way to treat customers.

If Patrick Hutber were alive today he might, after re-stating his law, refer to an older one in the language of my aforementioned client who wrongly had tax deducted from her pension “Plus ça change (plus c'est la même chose)”. The more things change, the more they stay the same.

Fat cats and gutter rats

The other week my wife and I were in our front garden when a man probably in his fifties came up to us. He said that about three years ago he had washed and scrubbed the soffits and fascias on our house and cleaned out the gutters. I didn't remember him, but my wife did for it was she that had commissioned him to do this when he had visited previously.

This prospecting soffit cleaner (Let's call him Stan Soffit) offered to “do” our house again for £140 while pushing a business card into my hand. I pulled a face because that seemed an excessive hourly rate for the job. The conversation continued:

Stan “OK, mate, I'll do it for £90 cash”

Me (pulling another face) “Actually, I am a tax adviser”

Stan “OK mate, no offence.” (Snatches business card out of my hand) “You won't be needing that then”

Stan the scrubber then turned and trotted to his van, and drove to the next turning to turn round as we live in a cul-de-sac. Coming past again he slowed down and yelled “No offence mate, eh?” before disappearing without prospecting the other twenty odd houses in our road.

Actually I was rather offended. People like him give small businesses a bad name. They are also effectively taking money out of all our back pockets because if they don't pay tax on their earnings, everyone else has to pay more.

Dave Hartnett, Permanent Secretary for Tax (a post he invented himself really) and therefore head of HMRC believes that the small business population makes up a sizeable portion of the tax gap and he may well be right. He thinks that maybe the Chinese idea of a turnover tax would be an effective way of collecting revenue. Of course this would not catch characters who never declare their income anyway. Dave must think that everyone is fiddling their expenses. I think that is a very misguided idea. The big problem is not with businesses submitting fraudulent expense records with their accounts and tax returns. It is with those who don't declare some or all their earnings like our friend Stan (well, no friend of mine).

HMRC keeps coming up with plans for favourable treatment for dentists, plumbers and tutors who have undeclared income. What they need is some joined up thinking to catch those working in the black economy who are evading hundreds of millions of pounds of tax.

Of course it doesn’t make such good headlines as chasing billionaires and multi-millionaires with their tax schemes and tax havens. Campaigners such as Tax Research UK wouldn't get their media interviews out of drive tarmac cowboys or Stan Soffit. HMRC likes the fat cat headlines too because it makes them feel legitimate, but they are failing badly at catching the possibly million-plus small-time tax fiddlers very likely costing the Exchequer more in lost tax.

A turnover tax would be bonkers anyway. I guess it would just in effect be an extension of VAT for service providers maybe with a flat rate, but what about retailers who have high turnovers but lowish margins? It would all be unworkable, often unfair, and would miss the targets.

Having been in my business a long time I get a feeling about everyone I meet in business and indeed also in a private capacity. Darren, our window cleaner, says he will clean our soffits, fascias and gutters for £90, a figure he quoted without knowing what Stan had said. I like Darren too. He is happy to take a cheque; a good sign.

As part of my business I help tax defaulters, which means those who have not made tax returns or who have made incorrect tax returns, to come out and pay their dues. For all those who have either been caught or, as happens quite often, get a fit of conscience, there are so many below HMRC's radar.

Never mind the fat cats. Let's round up the rats robbing us in our gutters.

Accountants don't get it

Image via Wikipedia

Well, some do, but I suspect many who are modern enough to have tried social media marketing are giving up because they haven’t seen results. Why do I think so? Well, I talk to quite a lot of people what I am out and about. I also have a Twitter list of “tax-guys-and-girls”  numbering 133 currently who are all accountants or tax advisers or something pretty close. I have noticed that the stream moves more slowly than it did a year or even six months ago. There is far less tweeting going on in this list.

I have gained work through Twitter, and I have passed work on through referrals, and not only tax and accounting work. Twitter is part of the glue which makes for a community network. Twitter has put me in contact with others in my field whom I could not have heard about through any other network. Many I feel I know quite well through our online conversations. Not all these exchanges are even about business matters. The personal stuff helps give a more rounded picture of a person.

The trouble is that a lot of “professionals”, by which I mean accountants and solicitors, don't give Twitter or other online platforms long enough and they don't get it. They pound out their adverts (yawn) and they send automated tweets to technical articles and say nothing else. They don't find topical things for others to read, they don't talk to each other, and especially they don't listen.

Using Twitter is much like any other sort of networking. You get out of it what real value you put in. No one should (though some do) go to a networking meeting just to hand out their business cards and brochures. Networking is about having conversations. It is about listening more than talking.

The trouble is that some people just don’t have the patience. They don't let their personalities come through, they don't understand and they don't ask for help. It's their loss. Strange, isn’t it?

Accountants and tax advisers marketing? Call them old-fashioned!

Image via Wikipedia

You could call me old-fashioned because I still wear a suit when visiting my older clients, but that is what they expect. Most of the time I live in the modern world, but strangely many accountants and those in allied trades simply do not. They are, as the saying goes “sooo last century”.

What am I talking about? Well, not accounting software, because we all have to be up to date with the requirements of the profession and those of Government. I mean marketing.

“Marketing? What's that?” I have been asked by an accountant friend.

“Don't you do any?” I said.

“No, never needed to. I just get referrals and new clients walk in off the street”

My friend is long established in business and has an office on a busy road in a commercial area. I am pleased he has a good reputation and has never had to think about promoting the business. Probably it has not expanded all that much over the past few years, but even with the inevitable churn of clients (none of us can eliminate churn altogether), he has maintained a satisfactory income and lifestyle. Good for him.

Others do think about marketing of course, but for many, if they have a website, they never do much with it. They don't think about content. The website just sits there. It probably doesn't serve as an attractor of business, and they have a website just because others do. Other than that, marketing consists of an ad in a newspaper or magazine without much thought about the target audience.

Of course some others don't even have a website. They may have reserved and still pay for a domain, and may have been doing that for years because they know they need an email address, even if only just one. They will probably get listed in the free on-line directories, but they are as much use as the paper directories for getting business – in other words no use at all with no website for anyone to click through to.

I think that unless accountants have an office in a prime location they are going to struggle if they don't market. The recession has forced many accounting staff out of permanent employment. They still have to get by and will try to set up on their own. In the future the tech- and web-savvy amongst them are going to out-market complacent old-established firms. 

My friend expects to retire soon, but for everyone else, the message must be “Get out there and market”. What do you think?